Frequently Asked Questions
Everything you need to know about your gear and your order.
What is your return policy on used sporting equipment?
We offer a 'Basement Satisfaction Guarantee.' If you are not satisfied with your purchase, you can return it within 90 days for a full refund, even if it has been lightly used.
How long does shipping take for oversized items like bikes or treadmills?
Oversized items typically ship via freight and take 7-10 business days for delivery. You will receive a tracking link and a phone call to schedule a delivery window.
Do you offer professional assembly for bikes and fitness gear?
Yes, all bikes purchased online can be shipped to your local Sports Basement hub for free professional assembly by our certified mechanics.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also log into your account dashboard to view real-time updates on your shipment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and interest-free installments through Affirm.
Are your products covered by a manufacturer warranty?
Yes, all new equipment comes with the full manufacturer's warranty. We are an authorized retailer for all brands we carry and can assist you with warranty claims.