Returns & Exchanges
We want you to love your gear, which is why we offer a 90-day return window for all items in new condition. Whether you shopped online or at one of our community hubs, we make the process simple so you can get back to your adventures.
Initiate Your Return
Visit our online portal to enter your order number and email address to select the items you wish to return or exchange.
Pack Your Gear
Securely place the items in their original packaging with all tags attached to ensure a smooth inspection process.
Ship or Drop Off
Print your prepaid shipping label to mail the package back to us, or bring your items directly to any Sports Basement retail location for an instant refund.
Receive Your Refund
Once our team verifies your return, we will issue a refund to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing